Terms of Use

The online store of the L'OISEAU VERT site has been set up by the company L'OISEAU VERT, which is the operator of this site.
Any order for a product appearing in the online store of the website https://loiseauvert.fr presupposes prior consultation of these general conditions.
Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order the products presented online, within the framework from the website store.
The consumer has the right to save or edit these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility.
The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for his personal use.
As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website were in fact related to his professional activity.

The online store set up by the company L'OISEAU VERT within the framework of the website mentions, among other things, the following information:

• legal notice allowing precise identification of the company
• presentation of the essential characteristics of the goods offered
• indication, in Euros, of the price of the goods, as well as, where applicable, delivery costs
• indication of payment and delivery terms
• the existence of a right of withdrawal
• the period of validity of the offer or price
• all of this information is presented in French. (The consumer declares to have full legal capacity allowing him to engage under these general conditions).

Article 1: Entirety

These general conditions express the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions of these general conditions. No general or specific condition appearing in the documents sent or delivered by the consumer can be incorporated herein, since
that these documents would be incompatible with these general conditions.

Article 2: Purpose

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by the company L'OISEAU VERT to the consumer.

Article 3: Contractual documents

This contract is formed by the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In case of contradiction between the provisions contained in the documents of different rank, the provisions of the document of higher rank will prevail.

Article 4: Entry into force – duration

These general conditions come into force on the date of signature of the order form (cf. Article 5). These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiry of the guarantees due by the company L'OISEAU VERT.

Article 5: Electronic signature

The “double click” of the consumer under the order form constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

Article 6: Order confirmation

The contractual information will be confirmed by e-mail no later than the time of delivery.

Article 7: Proof of the transaction

The computerized registers, kept in the computer systems of the company L'OISEAU VERT under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Article 8: Product information

8-a: The company L'OISEAU VERT presents on its website the products for sale with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides the possibility for the potential consumer to know before taking the final order the essential characteristics of the products he wishes
buy.
8-b: The offers presented by the company L'OISEAU VERT are only valid within the limits of available stocks.

Article 9: Price

The prices are indicated in euros and are valid only on the date of the sending of the purchase order by the consumer. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable rate of VAT will be automatically passed on to the price of the products in the online store.
Payment of the full price must be made when ordering.
At no time can the sums paid be considered as a deposit or down payment.

Article 10: Method of payment

To pay for his order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees to the company L'OISEAU VERT that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form.
The company L'OISEAU VERT reserves the right to suspend any order management and any delivery in the event of
refusal to authorize payment by credit card from officially accredited bodies or in the event of non-payment. The company L'OISEAU VERT reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. administration course.

Article 11: Availability of products

The order will be executed at the latest within 3 days from the day following that on which the consumer placed his order. In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility of canceling his order. The consumer will then have the choice of requesting either a refund of the sums paid within 30 days of their payment at the latest, or the exchange of the product.

Article 12: Terms of delivery

The products are delivered to the address indicated by the consumer on the order form.
The consumer is required to check the condition of the packaging of the goods on delivery and to report any damage due to the carrier to the company L'OISEAU VERT within one week. The consumer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the
order.
As far as shipping is concerned, we mainly work with the Colissimo Access F service and Colissimo Emballages de la Poste.
To reduce transport costs as much as possible, all products of small or medium size are sent by a Colissimo Suivi postal service. In addition to being economical, this service delivers within 48 hours throughout France. If you are absent on the day of delivery, your postman must leave the package in your mailbox (provided that it complies with the standards for receiving the package), otherwise your postman will leave you a delivery notice in your mailbox. letters, which will allow you to collect your package at your post office during opening hours, within 10 days. Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery.
or the product gets lost. In the event of late delivery in relation to the date that we have indicated to you in the dispatch e-mail, we ask that you notify us of this delay by calling us either by telephone or by sending us an e-mail. We will then contact the Post Office to start an investigation. A Poste investigation can last up to 21 days
from the start date of the investigation. If during this period, the product is found, it will be immediately redirected to your home (most cases). If on the other hand the product is not found at the end of the period of 21 days of investigation, the Post office considers the parcel as lost. Only then can we send you a product of
replacement, at our expense. If the product(s) ordered were no longer available at that time, we would reimburse the amount of the products concerned by the loss of the carrier. If the product(s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by reimbursing you by
check for the difference, or by requesting an additional check for this price difference. We decline all responsibility for the extension of delivery times due to the carrier, in particular in the event of loss of products or strikes.
The Product will be delivered to the coordinates indicated by the Buyer in the form completed when placing the Order. L'OISEAU VERT undertakes to do its best to ensure that any order received before 12 noon on a working day leaves its warehouses the same day. Nevertheless
L'OISEAU VERT undertakes to deliver the Product subject to the Order within 10 days from the day following the validation of the order.

Article 13: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, damaged package, broken products, etc.) must be reported to us within 48 hours of receipt of the package, by post, by email (service_clients@loiseauvert.fr) or by telephone.

Article 14: Delivery errors

14-a: The consumer must make to the company L'OISEAU VERT on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in nature or in quality compared to the indications appearing on the order form. Any complaint made after this period will be rejected.
14-b: The formulation of this complaint to the company L'OISEAU VERT may be made:
in priority by telephone on 05 61 75 85 34 from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.
by sending an email to the address: service_clients@loiseauvert.fr specifying your contact details as well as the order reference.
14-c: Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the company L'OISEAU VERT from any liability towards the consumer.
14-d: upon receipt of the complaint, the company L'OISEAU VERT will assign an exchange number for the product(s) concerned and will communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to L'OISEAU VERT as a whole and in its original packaging, by Registered Mail, at the following address:
THE GREEN BIRD, 6 rue de l'Escoulier, 31450 POMPERTUZAT
To be accepted, any return must be notified in advance to L'OISEAU VERT's Customer Service.
The shipping costs are the responsibility of the company L'OISEAU VERT, except in the case where it turns out that the product taken back does not correspond to the original declaration made by the consumer.

Article 15: Product warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects of the thing sold. .
The consumer is expressly informed that the company L'OISEAU VERT is the producer of the products presented on the website. The conditions and duration of the manufacturer's warranty are indicated on the product sheets.

Article 16: Right of withdrawal

The consumer has a period of 7 working days allowing him, without having to justify particular reasons, to return, at his expense, the products that do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first day
next working day.
Any return must be reported in advance to the Customer Service of the company L'OISEAU VERT:
in priority by telephone on 05 61 75 85 34 from Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.,
by sending an email to the address: service_clients@loiseauvert.fr
specifying your contact details and the order reference.
The product must be returned by registered mail to: L'OISEAU VERT, 6 rue de l'Escoulier, 31450 POMPERTUZAT
If the Buyer exercises this right of withdrawal within 7 clear days from receipt of the Product, the Seller undertakes to reimburse the Buyer without delay and at the latest within thirty days following the date on which this right was exercised. The return postage costs will be borne by the Buyer.
However, for hygiene and safety reasons, no “Solarisation” product will be returned, exchanged or refunded after it has been opened.
Only products returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, with the exception of return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either the reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense.
In the event of exercising the right of withdrawal, the company L'OISEAU VERT will make every effort to reimburse the consumer within 15 days. The consumer will then be reimbursed by check.

Article 17: Applicable law

These general conditions are subject to French law. This is the case for the substantive rules as well as for the formal rules. In the event of a dispute or complaint, the consumer will contact L'OISEAU VERT as a priority to obtain an amicable solution.

Article 18: Computing and Freedoms

The information requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners of the company L'OISEAU VERT involved in the execution of this order. THE
consumer may write to the company L'OISEAU VERT whose contact details are in the confidentiality charter appearing within the framework of the website, to oppose such communication, or to exercise his rights of access, rectification with regard to the information concerning him and appearing in the files of the company L'OISEAU VERT, under the conditions provided for by the law of January 6, 1978.